FAQ

General FAQs & Policies

  • Cancellations are generally not entertained if the service/order has already been processed or communicated to the vendors/merchants.
  • Refunds are typically processed within a specific timeframe (often 10-15 days) if a transaction fails or a service is not delivered as promised.
  • Since the platform is digital-first, delivery usually refers to the activation of login credentials or digital access.
  • For any physical materials (if applicable in specific courses), they use registered post or reputable couriers, with delivery times typically ranging from 7 to 15 days depending on the location.
  • If there is a discrepancy (e.g., you expected a physical product or have a billing issue), they advise contacting their support team immediately via the Contact Us page.
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