Return Shipments Policy
Last Updated: 11th January, 2026

This Return Shipments Policy (“Policy”) governs the return requests raised in relation to orders placed with *New World Exports* (“we”, “us”, “our”, or “D2Bindia”) by the buyer (“User”, “Buyer”, “you”, “your”) through the website *[www.d2bindia.com](https://d2bindia.com)* (“Platform”). , 2026

Any capitalised terms used herein and not defined shall have the same meaning as defined in the Terms of Use of D2Bindia. , 2026
We reserve the right to modify this Policy at any time. Any changes will be effective immediately upon being updated on the Platform. Continued use of the Platform constitutes acceptance of the revised Policy. , 2026

1. RETURN REQUEST , 2026
a. Buyer may raise a Return Request for the following reasons: , 2026
* Product is physically damaged or defective (including damaged outer packaging);, 2026
* Expiry-related or quality-related issues;, 2026
* Wrong product delivered or product does not match description/specifications;, 2026
* Missing product(s) in the order attributable to D2Bindia. , 2026

b. Buyer may also raise a Return Request due to logistics-related issues:
* Missing items due to logistics reasons;, 2026
* Product damaged during transit. , 2026

2. CATEGORY-WISE RETURN CONDITIONS , 2026

A. IF SHIPMENT IS DAMAGED , 2026
* Buyer must raise a Return Request within: , 2026
24hr from delivery for staples, food & FMCG products; from delivery for pulses., 2026
* Buyer must provide: , 2026
* Clear images showing Order ID, packaging, damaged product;, 2026
* Unboxing/normal video showing all sides of the package, shipping label, quantity, and damage;, 2026
* Copy of bill/tax invoice. , 2026
After reverse pickup and inspection (within 48 hours), if damage is confirmed, refund will be initiated. , 2026

### B. IN CASE OF QUALITY ISSUES , 2026
Quality issues include mfg deffective, colour change, wetness, size issues, or mixed products. , 2026
* Timeline: , 2026
* *30 days* for staples, food & FMCG;, 2026
* *7 days* for pulses., 2026
* Buyer must submit images, video proof, and invoice. , 2026
Refund will be processed after successful inspection of the returned shipment.

### C. EXPIRY RELATED ISSUES * Buyer must raise request within applicable timelines (same as above)., 2026
* Clear images of expiry date, product, and invoice are mandatory. , 2026
Refund will be initiated after verification.

D. OTHER ISSUES (Missing / Wrong Product)
* Return Request must be raised at a time of delivery.
* Buyer must confirm receipt at delivery.
* One-time exception may be granted if delivery receipt was signed without checking.

3. NON-RETURNABLE PRODUCTS
No Return Requests shall be accepted for **for seasonal articals.
If such items are damaged, Buyer must *reject delivery at the time of delivery* and clearly mention the reason.

4. DECISION ON RETURN REQUESTS
a. Approval
Return Requests are approved after verification and submission of valid proof.
Buyer must return the complete shipment in original condition and packaging. Refunds will be processed after successful inspection.

b. Rejection
Return Requests may be rejected if:
* Buyer fails to provide required proof;
* Buyer does not respond to verification calls/emails;
* Excessive return history;
* Returned product fails verification.

C Exceptional Cases
In rare cases involving service issues or discrepancies, D2Bindia may initiate a goodwill refund at its sole discretion.

5. REJECTION AT THE TIME OF DELIVERY
If shipment is visibly damaged:
* Buyer must reject delivery immediately;
* Mention reason clearly on delivery receipt.
Refund will be initiated after verification.

6. CUSTOMER SUPPORT & GRIEVANCE
For any Return Request or
support-related query, contact:
Email:- support@d2bindia.com

We aim to resolve all concerns within reasonable timelines as per applicable laws.