# UNDELIVERED SHIPMENT POLICY
*Last Updated On: 11th January, 2026*
This Undelivered Shipment Policy (“Policy”) applies to shipments that could not be delivered to the Buyer (“Undelivered Shipment”). This Policy is applicable to all orders placed with *New World Exports* (“we”, “us”, “our”, or “D2Bindia”) by business users (“Buyer”, “User”, “you”, “your”) through *[www.d2bindia.com](https://d2bindia.com)* (“Platform”).

Any capitalised terms used but not defined herein shall have the same meaning as assigned in the *Terms of Use*.
We reserve the right to amend this Policy at any time. Any changes shall be effective immediately upon being published on the Platform. Continued use of the Platform constitutes acceptance of the revised Policy.

## I. DELIVERY OF SHIPMENT TO BUYER
We or our authorised third-party logistics partners will attempt to deliver the Shipment to the Buyer at the delivery address provided at the time of placing the Order.
* A maximum of *one (1) delivery attempt* will be made in normal circumstances.
* In certain cases, an additional attempt may be made at our discretion.

A Shipment may be marked as *Undelivered Shipment* due to the following reasons, including but not limited to:
a. Incorrect or incomplete delivery address provided by the Buyer;
b. Consignee unavailable or unreachable at the delivery location;
c. Consignee refuses to accept delivery;
d. Cash on Delivery (COD) order where sufficient cash is not available;
e. Buyer requests postponement of delivery;
f. Delivery location falls under a *non-serviceable or restricted zone*;
g. Any unforeseen logistical or operational issue beyond reasonable control.

Any Shipment falling under the above scenarios shall be treated as an *Undelivered Shipment* for the purpose of this Policy.

## II. REFUND PROCESS FOR UNDELIVERED SHIPMENTS

1. *Prepaid Orders*
* If payment was made in advance and the Shipment is marked as Undelivered, the refund shall be initiated through the *same payment method* used at the time of placing the Order.
* Refunds are generally processed within *2 (two) business days* from confirmation of the Undelivered Shipment.
2. *Delay in Refund*
* In case the refund is not reflected within the above timeline, the Buyer may contact Customer Support at *[support@d2bindia.com](mailto:support@d2bindia.com)*.
* We may conduct an internal review with logistics partners before processing the refund.

3. *COD Orders*
* No refund shall be applicable for COD orders where payment was not collected.

## III. RETURN & REFUND OF PRODUCTS
All return and refund requests (other than undelivered shipments) shall be governed strictly by the *Return Policy* available on the Platform.

## IV. BUYER RESPONSIBILITY
* Buyers must ensure *accurate delivery address, contact details, and availability* at the delivery location.
* Any loss, delay, or undelivered shipment arising due to incorrect information provided by the Buyer shall not be the responsibility of D2Bindia.

## V. GRIEVANCE & CUSTOMER SUPPORT
For any grievance, concern, or clarification related to undelivered shipments:
### 📧 Customer Support
Email:* [support@d2bindia.com](mailto:support@d2bindia.com)
*Timings:* Mon – Sat (10:00 AM – 07:00 PM) *

We aim to resolve grievances within reasonable timelines as prescribed under applicable Indian laws.